Nelson Mandela Bay Municipality will be embarking on a customer satisfaction survey to feel the pulse of residence when it comes to service delivery.
The survey will start next week Monday and will continue through to the 26 April.
According to municipality spokesperson, Mthubanzi Mniki, the survey came on the back of an intensive process to draft and adopt the Municipality's Integrated Development Plan.
"As implementation continues the City has noted that feedback from the residents was critical in improving the services. That will not only assist the leadership and the administration in measuring their performance, it will also give an indication about the areas that need urgent improvement," he said.
Mniki said the survey results would help the Municipality to put plans in place to improve services in future.
Explaining how the process would work, Mniki, said a group of households would be randomly selected in each Ward of the Nelson Mandela Bay adding that the head of the household or any other person 18 years and older, capable of responding to the questions, would be interviewed.
"A municipal fieldworker will carry a municipal ID card containing his/her name, Ward number and G number. The contact details of the Assistant Director: Policy and Research, Mrs Sheona Claasen, is printed on the ID card," Mniki said.
Mniki also reassured residents that no information that could identify a respondent would be attached to the questionnaire at the time fo analysing the data.
"Employees involved in the research will be required to sign confidentiality agreements and information will be stored in a secure place.
Responses will be captured and analysed at Metro and Ward level. No individual will be identified in the final report," he said.
The municipality said the survey findings would be compiled into a report in June and made available to the public on its website and public libraries.
Residents have been requested to welcome survey officials into their homes and fully cooperate with them.
The municipality also strongly warned criminals who might see this as an opportunity to commit criminal activities by pretending to be field workers that Saps and the metro police would be on alert in all areas.
" Metro Police working with close with SAPS will be on alert in the areas where the field workers operate to guard against that and protect both residents and field workers," Mniki said.
