The owners of Ford Kuga’s which were distributed in the three years between 2014 and 2017 will be compensated.
This followed an agreement between Ford Motor Company South Africa and the National Consumer Commission, which on Monday, confirmed a settlement agreement which has been made an order of court.
"In terms of the order, FMCSA will pay each consumer R50 000.00 as compensation if their vehicle was distributed during the period 2014 to 2017 and that vehicle was one of the 56 Ford Kuga vehicles that caught fire (and where the fire originated in the engine compartment and damaged the vehicle).”
Ford Kuga owners who suffered an engine compartment fire incident or who had not been compensated for the loss of any movable goods damaged during the fire, will have the following options:
Option 1: A consumer may submit a claim against FMSA in terms of Section 61 of the CPA. Advocate Terry Motau SC will provide alternative dispute resolution services; or
Option 2: You may choose to proceed to prove damages in court. This will be at a consumer’s own expense.
Acting Commissioner, Thezi Mabuza said the order brings the matter to finality.
“I would like to reiterate that the process is in no way trying to deprive a consumer of any of available remedy that the consumer may have in law,” she said.
Mabuza said consumers who elected the first option will receive their settlement within a period of three months, commencing on 1 April 2020 and ends on 1 June 2020.
