The Information and Communication Technology Union (ICTU) said on Friday that it would seek an urgent engagement with Multichoice following news of a jobs bloodbath at the pay-TV operator.
Multichoice on Friday announced plans to lay off 2,194 workers within customer care and the walk-in centres as part of the strategic realignment of its customer service delivery model following a consultation process.
ICTU spokesperson Thabang Mothelo says at least 1,790 of their employees will be affected.
"The union has not been officially informed, which makes the process unlawful," Mothelo said.
Calvo Mawela, MultiChoice chief executive, said the realignment was in response to the changing behaviour of their customers, who are increasingly moving away from traditional voice calls and visits to walk-in centres and adopting new self-service and digital technologies to engage with the company.
He said it was not an easy decision to make.
"We must act decisively to align to the change in customer behaviour and competition from OTT services because if we don’t reposition now, we run the risk of being completely misaligned and we put everyone’s jobs at risk."
- African News Agency (ANA)
