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More than 180 000 poor South Africans have received telephonic legal advice on the Legal Aid Advice Line since it was launched two years ago.
Legal Aid Advice Line manager Andries Nthebe says the most prevalent concerns were about children, family and land matters -- all areas in which there was an increasing demand for legal aid.
He said the call centre was receiving on average 60,000 calls a year, and that this was steadily increasing.
Nthebe said 70% of the calls were resolved by call centre staff, and the balance was referred to justice centres and other institutions.
The call centre is manned by four qualified attorneys and 18 para-legals.
