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Ford issues notice to customers


Ford Motor Company is calling on customers driving certain derivatives of Focus, Kuga and Transit Connect and Tourneo Connect, to schedule appointments with their dealer.

This, after the company, said that these vehicles with manual gearboxes could suffer a clutch pressure plate fracture, with the risk of fire.

"Safety is always a top priority and we are acting quickly to address this issue.  As a precautionary measure, we are directing affected customers to schedule an appointment with their preferred dealer in order to have a diagnostic test completed," Ford said in a statement.

"Should there be any evidence of clutch slippage the clutch assembly will be replaced. Any action carried out on affected vehicles will be free of charge.  Ford is also working on a software calibration remedy that will detect excessive clutch slippage and warn the driver to take the vehicle to their preferred Ford dealer."

"When the software becomes available, Ford will notify customers. The software is anticipated to be available beginning in May 2018."

"We want to reassure our customers that the affected vehicles remain safe to drive," Ford said.

"We remain committed to providing our customers with safe and high-quality vehicles, addressing potential issues and responding quickly for our customers."

Below is a list of affected vehicles in South Africa.