The Airports Company South Africa said it was well-prepared for the travel peak season and has ensured operational readiness across its network of airports.
In a statement Thursday Acsa said that despite passenger traffic spikes over the holiday period, it has put plans in place to ensure that it delivers a world class service.
“During spikes in numbers of people making their way to the airport, some procedures may take longer than usual. Therefore airport users are encouraged to arrive at the airport earlier than usual.”
Acsa said “to ensure the uptime of these services, Airports Company South Africa works closely with its airline partners and all relevant stakeholders across its airport operations. This collaboration is conducted through airport forums and the well-established airport management centres (AMC) at the larger airports where a collective decision process ensures facilities are adequately resourced and maintained.”
“Facilities and services are also monitored through regular service standard surveys and on-the-ground inspections at our airports to be ready at any time for the influx of people coming through,” the Acsa statement said.
“As the safety and security of all passengers and customers using the airports’ facilities, along with their property, is of paramount importance for Airports Company South Africa, each of the nine airports works closely with security and government agencies to conduct regular patrols, random searches, and passenger profiling.”
Acsa also emphasized the importance of vigilance for any signs of criminal activity and to mitigate security threats by keeping personal belongings close by at all times. “Passengers are also encouraged to report any unusual or criminal behaviour to the police or security personnel at the airport,” it said.
